Luxebook September 2023

A friend when you travel... in style From wellness trips to impact travel to private rentals, concierge services are adapting to a new era of luxury travel. BY ARUSHI SAKHUJA Traditionally,a concierge was a person at a hotel who handled guests’ travel arrangements or purchased tickets for events they wished to attend. Fast forward to 2023, and the meaning of concierge has transformed significantly. Today, a concierge is much more like a luxury lifestyle manager who ensures complete guest satisfaction. Luxury concierge services promise to fulfil their client’s every whim. Whether it be access to exclusive experiences or the most elusive of products. Want to make your way into the most exclusive of nightclubs? Want to get your hands on the latest IT bag? Or dine at an almost-impossible-to-get-into restaurant? You got it all! Luxury concierge services extend far beyond. Today, personalisation is a key driver of growth in the luxury concierge industry with services tailored to meet unique preference and requirements of each client, ensuring a high level of customer satisfaction, said Yeishan Goel, Group CEO, THRS (Travel and Hospitality Representation Services). Mr Hemant Mediratta, Founder and CEO HMC Enterprise – a strategic advisory for global tourism and hospitality brands – agrees with the statement that the concept of luxury travel and concierge services has undergone a remarkable evolution over time. He believes this transformation has shifted the focus from traditional luxury to highly personalized and experiential journeys. “Luxury concierge travel services aim is to elevate every aspect of the traveller’s journey, ensuring that every moment is a cherished memory in the making,” expressed Mr Hemant Mediratta. From a contemporary viewpoint, a concierge is a personal assistant, who provides a wide range of services to affluent clients. This can include booking spa services, securing last-minute restaurant reservations even at exclusive restaurants and organizing unique experiences, such as private helicopter tours. Ultimately, the concierge’s objective is to ensure guests’ desires are met, and they have a seamless and unforgettable experience. The luxury concierge service is adapting to a new era. “Today, travelers seek unique, tailor-made experiences that go beyond plush accommodations, emphasizing exclusive access and unforgettable moments. Luxury is the freedom to get what I want, how I want, and when I want it, and luxury travel and concierge service commitment make this freedom a reality for their discerning clientele,” added Mediratta. Yeishan Goel, Group CEO, THRS (Travel and Hospitality Representation Services) The Grand Ho Tram Strip, Vietnam 12|LUXEBOOK|SEPTEMBER 2023 SEPTEMBER 2023 |LUXEBOOK|13 IN ATTENDANCE